Building on their existing Customer Service offering, the new team will further improve response times, provide quick and supportive decisions, excellent technical support and maintain high-quality standards.
The Customer Excellence function will bring together Customer Service, Technical Support and Quality teams and will be led by newly appointed Head of Customer Support, Dan Nutt – who has more than 25 years’ experience in the fenestration industry.
Phil Walker, Managing Director at Polyframe, said: “We are very proud to implement this change to help make doing business with us even simpler, support our customers now and into the future.
“Having these functions reporting into one Head of Customer Support will ensure our customers benefit from the best response times, quick and effective decision making, technical expertise and quality assurance at all times.”
