It’s always reassuring when you can see the people behind the quality, the service and the support. They’re here to ensure everything we do at Polyframe makes everything you want and need perfect and trouble-free.
Managing Director – Aluminium & PVC
Operations Director – Aluminium & PVC
Commercial Director Aluminium & PVC
Head of Customer Support
Key Account Manager
As Managing Director of Aluminium and PVCu division, Phil has worked with many teams across the group to develop the best-in-class facilities that can deliver high quality PVC and aluminium product ranges to commercial, residential or social housing customers.
Phil’s previous roles include working with the commercial division at Anglian Windows, managing delivery for large social housing and public sector projects, and he has also worked in the automotive, utilities and chemical manufacturing sector during an extensive career.
As Group SHEQ Director, Steve is responsible for ensuring all aspects of manufacturing for the aluminium and PVC divisions are carried out to the highest possible quality, with health and safety at the centre of all operations.
Steve has more than 30 years’ experience in the industry, covering Manufacturing, Surveying and Installations; initially having worked up from roles on the shop floor, through to Technical Director.
Over the years, Steve has built up a wealth of Fenestration Technical knowledge, this has enabled him to work with supply partners and support the customer base on everything from New Product Development, Industry Regulation changes and General Consumer advice.
Tim is our Commercial Director, responsible for setting the commercial strategy of the PVC division developing brand equity and building a strong team environment.
He has worked in the fenestration industry for over 23 years in various senior positions, joining Customade in 2018.
As Head of Customer Support, Dan manages all activities relating to the delivery of effective customer services.
Dan implements strategies to optimise the customer experience and oversees the sales order processing, customer services and technical teams. This involves a range of activities from scheduling the factory workload to providing support to customers.
With more than 25 years’ experience in the fenestration industry, Dan has an extensive technical knowledge.
He has held various roles including Operations Manager and National Planning Manager for industry peers Ali Systems and Anglian Windows.
Mark is our Key Account Manager, responsible for managing key customer strategic relationships.
He has 30 years’ experience in the fenestration industry, working in various management roles together with direct and regional sales. Prior to this, Mark worked in the construction industry. He has been with the Customade group for 16 years this June.